1. Initial walk-through with customer.
2. Vacuum carpet to remove all embedded dirt (applies to full service carpet cleanings only).
3. Move lite furniture as needed & reset furniture using plastic tabs under legs as cleaning of carpet is completed. Applies to full service carpet cleanings only. We pre-spray the carpet with a 100% ECO friendly, human and pet safe carpet & upholstery cleaning solutions.
4. Retreat difficult stains that will not come out of carpet with concentrated stain removers.
5. We use a Rotary machine or a CRB (counter rotating brushes) on carpet surfaces to include stairs if needed to scrub carpet before extraction. This process also helps lift the carpet pile.
6. Steam clean to rinse the carpet of dirt and cleaning solutions. This leaves your carpet softer and cleaner much longer. We then set if requested the carpet pile with a carpet rake if it is applicable to the carpet that was cleaned.
7. Final inspection with customer to make sure you are 100% satisfied with your carpet or upholstery cleaning.
8. We offer a 100% satisfaction guarantee on all work. Within 5 business days after your carpet or upholstery is cleaned and there should by any issues with the cleaning we will come back to your home and re-clean the areas at no charge to you. NO QUESTIONS ASKED!
9. We cannot guarantee certain stains that may reappear on the carpet surface after the cleaning that may be caused by something that is under the backing of the carpet or pad and maybe undetectable during the cleaning process.